FAQs

ORDERS

+ What is the difference between Made to Order and Custom?

Made to Order Rugs are hand loomed at the time of purchase from our preselected designs of rugs. Custom orders are designed with your input to your exact specifications. 

    + I don't see the size rug I want, what can I do?
    Email us! Since most of our rugs are made-to-order, we can customize to any size. 
      + What is the timeline of my order?
      If your rug is from our MADE TO ORDER collection, you can expect looming to complete and it to ship within 90-120 days from the order date.

      If your rug is from our QUICK SHIP collection, you can expect looming to complete and it to ship within 60 days from your order date. 

      If your rug is from our IN-STOCK collection, you can expect items to ship out within 3-5 business days. 

          PRODUCT INFORMATION

          + What are your rugs made from?

          Our oushaks are made from 100% wool. 
          Our dhurries are made from 100% cotton. 

          + Where are your rugs produced?

          Our oushaks are handmade in India and Turkey.

          + What sizes are available?

          Because most of our rugs are made to order, they can be customized to any size you need. 

          Please note that due to their handmade nature, rugs can vary in consistency with unique variants and can vary from published size from 1-3 inches. 

          + Is there a rug pad that you recommend?

                Yes, click here.

            CARE/CLEANING

            + How do I clean my rug?

            Clean at home by vacuuming as needed or spot treat by dabbing with warm water and a clear mild dish soap. 

            + My rug is shedding, is that normal?

            Some shedding will occur because of the wool fiber content, but should diminish over time. Use scissors to clip loose yarns but do not pull them. 

            + How do I store my rug?

            To store your rug roll tightly, face side out, and cover with white or light colored cloth in a cool dry place

              PAYMENT INFORMATION

              + Do you have a payment plan?

              We have partnered with Sezzle as a way to split payments interest free. To apply, choose this option at checkout.

              + Is my checkout information secure?

              Our checkout process is completed encrypted and secure. 

              PROMOTIONS/DISCOUNTS

              + Can I combine discount codes?

               Promotions cannot be combined with other discounted offers or codes. Transactions will allow for a single promo code to be entered. 

                RETURNS/CANCELLATIONS

                + How long do I have to make a return? Cancellation?

                Returns will be accepted within 5 days of delivery for store credit only. Cancellations must be made within 24 hours of placing your order.

                Please see the full return policy here

                + How can I request a return?

                Return requests may be submitted through our online portal here. 

                + How do I ship my rug back to you?

                Once your return request is approved, you will be able to purchase and download a return label from our returns portal. 

                + How long does the store credit process take?

                Store credit will be issued once the returned item has been inspected and confirmed to be in "Like New" condition. This process should be within 3-5 business days of receipt. 

                 

                 

                 

                 

                 

                 

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