+ Loom & Co. offers returns within 30 days of receipt of product.
+ A $250 restocking fee OR store credit will be incurred on all items.
+ Loom & Co. does not accept returns or cancellations on the following items:
- Custom Orders
- Sample Cards
- Gift cards
- Any final sale or discounted items
+ Loom & Co. is not responsible for return shipping costs. The client is 100% responsible for return shipping costs.
+ Loom & Co. requires all returned rug(s) be professionally wrapped and shipped by our preferred carriers - FedEx or UPS.
REFUNDS (if applicable)
+ Upon return receipt, Loom & Co. will inspect item(s) to ensure no damage has been incurred prior to issuing any refund.
+ Loom & Co. reserves the right to refuse return items that are not in as-new condition due to damage or misuse by the client.
+ Loom & Co. offers two types of refunds:
Returns made within 30 days of receipt of the product may be issued a refund - minus a $250 restocking fee - back to the original form of payment. Please allow 2-3 weeks for processing.
- Returns made within 30 days of receipt of the product may be issued store credit, without incurring a restocking fee.
+ Loom & Co. will accept exchanges within 30 days of receipt of product.
+ Loom & Co. reserves the right to refuse exchanged items that are not in as-new condition due to damage or misuse by the client.
+ Please visit returns.theloomandcompany.com to start the process!
+ Loom & Co. will offer a full refund if the cancellation is placed within 24 hours of order placement.
+ Cancellation requests made after 24 hours of order placement will incur a restocking fee of 50% .
LOOM & CO. IS NOT RESPONSIBLE FOR VARIATIONS IN COLOR BETWEEN THE PRODUCT AND A SCREEN.
Our photos are not filtered in any way and are taken in natural light. Due to differences in computers and other smart device screens, the best way to see true color is to order a color card from our samples page.
We do not offer an extended warranty on Loom & Co. products. If you have a special circumstance pertaining to a Loom & Co. product that you would like to contact us about please email us at firstname.lastname@example.org and provide us with complete details on your purchase and the specific reason for your inquiry.